shipping policy

Shipping Policy

Last updated: September 27, 2026

At ELVANO, every piece is made with care and prepared for delivery once your order has been confirmed. We work with trusted production and shipping partners to deliver your order directly to you.

1. Order Processing

Orders are typically processed and prepared for shipment within 2–7 business days after your order is successfully placed.

During periods of high demand, holidays, or unexpected circumstances, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

As a general guide:

United States: approximately 3–8 business days after processing
United Kingdom: approximately 3–8 business days after processing
Europe: approximately 4–10 business days after processing
Other international destinations: approximately 5–15 business days after processing

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, local postal services, weather, holidays, or other circumstances outside of ELVANO's control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery destination, order, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

4. Tracking Your Order

When tracking is available, you will receive your tracking information by email once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

These charges, where applicable, are the responsibility of the customer.

ELVANO is not responsible for delays caused by customs clearance or for customs fees imposed by the destination country.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply to resend the order.

Please contact us as soon as possible if you notice an error in your shipping information.

7. Lost, Stolen or Damaged Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery provider.

ELVANO is not responsible for packages that are confirmed as delivered to the address provided at checkout.

If your package arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged packaging and product so that we can assess the situation.